Important notice regarding changes to the appointment system

Due to the on-going situation with Coronavirus, we are taking measures in line with guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus.

In order to protect our patients and staff we are asking our patients support with this.

What does this mean for you?

Appointments:

We are asking all patients not to attend the practice without prior agreement from a member of our clinical team. From Monday 16th March 2020 we want to minimise the number of patients attending the Practice for face to face appointments.

This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.

A member of the clinical team will then telephone you back to discuss your need and wherever possible this need will be met over the telephone.

If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If this is the case you will be asked to self-isolate for 7 days.

If there is no risk you will be offered a face to face appointment if appropriate.

To ensure that you are dealt with speedily you can submit an eConsult consultation which will be dealt with within 24hrs; follow the link on the website.

Access to the Surgery

Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician.

Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises.

Only the patient with the appointment will be allowed into the building.
For children, only one parent/guardian will be allowed to accompany the child.

Prescriptions

Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.

To order a repeat prescription, please request online. If not registered please to register for online services.

Please remain courteous to our staff at all times; any incidents of verbal or physical abuse will result in removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.

Our priority is the health and safety of all our patients and staff.

Thank you.